Terms and Conditions

Last updated: 15 October 2026

Welcome to Untamed Health. These Terms and Conditions govern your use of our website at www.untamedhealth.com.au and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions, subject to your rights under applicable Australian law.

Untamed Health is an Australian business based on the Sunshine Coast, Queensland. We are committed to providing quality products, helpful customer service and a positive shopping experience.

Please read these Terms and Conditions carefully before using our website or making a purchase.

1. General Information

This website is operated by Untamed Health.

Throughout these Terms and Conditions, the words "we", "us" and "our" refer to Untamed Health. The words "you" and "your" refer to visitors, customers and other users of our website.

We reserve the right to update these Terms and Conditions from time to time. Any changes will be published on this page and will apply prospectively, subject to applicable law.

The Terms and Conditions applicable to an order are generally those in effect when the order is placed, unless otherwise agreed or required by law.

2. Website Use

By using our website, you agree to:

• Use the website for lawful purposes.

• Provide accurate and complete information when placing an order.

• Refrain from activities that may damage, disrupt or interfere with the website or its security.

• Respect the intellectual property rights associated with our website and its content.

• Avoid using the website for fraudulent, misleading or unauthorised commercial activities.

We may take reasonable steps to restrict access to our website where necessary to protect its security, functionality or other users.

3. Products and Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate and up to date.

However, product packaging, labels, formulations and availability may change from time to time.

We encourage customers to read the information provided on product packaging, including ingredients, allergens, storage instructions, warnings and directions for use, before consuming or using a product.

If you have questions about a product before purchasing, please contact us.

Nothing in these Terms and Conditions excludes or limits your rights under the Australian Consumer Law.

4. Health and Product Information

Untamed Health offers a range of food, beverage, nutritional, health and wellness products.

Information provided on our website, including product descriptions, articles, educational content and marketing materials, is intended for general information purposes.

Unless expressly stated otherwise, this information is not intended to replace personalised medical advice, diagnosis or treatment from a qualified healthcare professional.

If you have an existing medical condition, take medication, are pregnant or breastfeeding, or have concerns about whether a product is suitable for you, we recommend seeking advice from an appropriately qualified healthcare professional.

Individual experiences and responses to products may vary.

Nothing in this section limits any express product representation, applicable consumer guarantee or other right available under Australian law.

5. Pricing and Payments

All prices displayed on our website are in Australian dollars (AUD).

Prices include Goods and Services Tax (GST) where applicable, unless otherwise clearly stated.

Shipping charges and any additional applicable fees will be displayed during checkout before you complete your purchase.

We reserve the right to change product prices and promotional offers from time to time. Price changes will not affect orders already accepted, except where otherwise agreed or permitted by law.

Payments are processed through the secure payment methods made available at checkout.

An order will not be dispatched until the applicable payment requirements have been satisfied.

If we identify a pricing or listing error, we will contact you where necessary to explain the issue and arrange an appropriate resolution in accordance with Australian law.

6. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

You will ordinarily receive an automated order confirmation acknowledging that your order has been received.

We may need to review an order before accepting or fulfilling it.

We may decline or cancel an order for legitimate reasons, including:

• A product being unavailable.

• An unsuccessful or unauthorised payment.

• Suspected fraudulent activity.

• A genuine pricing or listing error.

• An inability to deliver to the nominated address.

• Other circumstances that prevent us from lawfully fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled products and any associated delivery charges paid for goods that will not be supplied.

We will not cancel an accepted order arbitrarily or in a manner inconsistent with applicable consumer law.

7. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate stock information, but occasionally an item may become unavailable after an order has been placed.

If this occurs, we will contact you to discuss the available options, which may include an appropriate alternative product, waiting for stock where agreed, or a refund for the unavailable item.

We will not substitute a different product without your agreement.

8. Shipping and Delivery

Untamed Health currently sells and delivers products within Australia only.

Delivery options, shipping charges and any applicable delivery estimates are provided during checkout or on the relevant shipping information page.

Delivery times may vary depending on your location, product availability, carrier operations and other circumstances.

We make reasonable efforts to dispatch and deliver orders within the timeframes communicated to customers.

If an order is delayed, we will work with the relevant delivery provider and keep you reasonably informed where appropriate.

Customers are responsible for providing accurate and complete delivery information.

If you discover an error in your delivery details, please contact us as soon as possible. We will make reasonable efforts to assist, although changes may not be possible once an order has been dispatched.

If an order is lost, damaged or not delivered, please contact us so we can investigate and arrange an appropriate resolution.

Your rights under the Australian Consumer Law remain unaffected by shipping or delivery arrangements.

9. Returns, Refunds and Consumer Guarantees

We want you to be satisfied with your purchase.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

For a major failure, you may be entitled to choose a refund or replacement. For a failure that is not major, we may be entitled to provide an appropriate remedy within a reasonable time.

We are not generally required to provide a refund or exchange simply because you have changed your mind, although any additional change-of-mind returns offered under our published Returns Policy will be honoured.

For food, beverages and other consumable products, please contact us before returning an item so we can provide appropriate instructions.

Any hygiene, food safety or change-of-mind return conditions do not exclude your statutory consumer rights.

If you experience a problem with your order, please contact us at info@untamedhealth.com.au with your order details and a description of the issue.

Where appropriate, we may request photographs or other information to help assess the problem.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified.

10. Promotions and Discount Codes

From time to time, Untamed Health may offer promotional discounts, special offers, free shipping promotions or discount codes.

Promotions may be subject to additional conditions, including eligibility requirements, minimum purchase amounts, specified products, expiry dates or restrictions on combining offers.

Any material promotional conditions will be communicated with the relevant offer.

Unless otherwise stated, discount codes cannot be exchanged for cash.

Promotional offers apply only during their advertised validity periods and in accordance with their published conditions.

We reserve the right to correct genuine promotional errors and address fraudulent misuse, subject to applicable Australian law.

11. Subscriptions and Recurring Orders

Certain products may be available through subscription or recurring purchase arrangements.

Where a subscription option is offered, the applicable product price, discount, delivery frequency, recurring charges and other material conditions will be displayed before you subscribe.

By selecting a subscription, you authorise the recurring payments described at checkout until the subscription is cancelled or otherwise ends in accordance with its terms.

You may manage or cancel your subscription using the available customer account tools or by contacting us.

Cancellation requests will be handled in accordance with the subscription conditions disclosed at the time of purchase and applicable Australian law.

Cancellation generally prevents future recurring orders that have not yet been processed. Orders already processed may be subject to our usual cancellation, delivery and returns arrangements.

Any changes to subscription pricing or material conditions will be communicated as required by law.

12. Customer Accounts

You may be able to create a customer account to manage orders, subscriptions, delivery information and other preferences.

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable steps to prevent unauthorised access.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may take reasonable steps to suspend or secure an account where necessary to investigate suspected misuse or protect customer information.

13. Intellectual Property

Unless otherwise indicated, the content on this website, including text, graphics, website design, original photography and other materials created or owned by Untamed Health, is protected by applicable intellectual property laws.

Third-party product names, logos, trademarks and images remain the property of their respective owners.

You may access and use our website for personal, lawful shopping and information purposes.

You must not reproduce, distribute, commercially exploit or otherwise use protected website content without permission, except where permitted by law.

14. Third-Party Links

Our website may contain links to third-party websites, including product manufacturers, social media platforms and other external resources.

These links are provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability or independent practices.

Your use of third-party websites may be subject to their own terms and conditions.

Nothing in this section limits any responsibility we may have under applicable Australian law.

15. Website Availability

We make reasonable efforts to maintain the availability, security and functionality of our website.

However, access may occasionally be interrupted by maintenance, technical issues, service provider disruptions or circumstances outside our reasonable control.

We may update, maintain or modify website functionality where reasonably necessary.

We do not guarantee that the website will operate without interruption or technical errors.

Nothing in this section excludes any rights or remedies available under applicable Australian law.

16. Limitation of Liability

To the extent permitted by law, Untamed Health is not responsible for losses arising solely from circumstances beyond our reasonable control or from improper use of our website or products.

However, nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees, remedies or liabilities that cannot lawfully be excluded, restricted or modified.

In particular, these Terms and Conditions do not limit your rights under the Australian Consumer Law.

17. Privacy

We respect your privacy and are committed to handling personal information responsibly.

Our collection, use, storage and disclosure of personal information are explained in our separate Privacy Policy, available on our website.

We encourage you to review our Privacy Policy to understand how your information is handled when you browse our website, make purchases or communicate with us.

18. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, products, website operations or applicable legal requirements.

Any updated Terms and Conditions will be published on this page with a revised date.

Changes will generally apply to website use and orders placed after the updated terms take effect.

We will not retrospectively remove rights or impose new obligations on existing purchases where doing so would be unlawful.

19. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of courts and tribunals with appropriate authority, without limiting any rights you may have under applicable consumer protection laws.

20. Contact Us

If you have any questions about these Terms and Conditions, an order or our products, please contact us.

Untamed Health

36 Service St
Maroochydore QLD 4558
Australia

Phone: (07) 5500 6379
Website: www.untamedhealth.com.au

We appreciate your support of our Australian family business and look forward to helping you enjoy our range of products.